FAQs
Shipping and Delivery
Here’s everything you need to know about our shipping process.
1. Processing Time
Orders are processed within 2 working days of receipt. Processing takes place during business hours - Monday to Saturday. For custom made orders, please refer to each individual item for processing time, this will be between 5 and 15 business days for production before shipping. Production time may vary during high demand periods, we will always endeavor to advise you if there are any delays with your order
2. Shipping Options & Fees
Once production is complete, orders are dispatched in 2 to 3 business days. We offer three delivery options within the UK:
- Express: Royal Mail Special Delivery 1pm
- Standard: Royal Mail Tracked 48
- Locker Delivery: InPost and Evri Lockers
Shipping fees vary based on the products you’ve selected and the delivery destination.
We also offer free local pick up from our Workshop in Ripley, Derbyshire. Please contact us to arrange a pick up if this is your preferred method.
3. International Shipping
We proudly ship worldwide! Delivery times and fees are calculated based on the destination and order size. Customers will receive an estimate at checkout. Please note that customs fees and duties may apply at the shipping destination depending on your location.
4. Delivery Times
Delivery times are estimates and do not include the initial production period. Factors like carrier availability, weather, and holidays may impact these times. We strive to keep delays to a minimum and notify you of any significant changes.
5. Shipping Partners
We partner with Royal Mail, Evri and InPost for UK deliveries, to provide reliable service for our domestic customers. For international orders, we work with Royal Mail, a trusted provider with extensive global reach.
6. Tracking & Notifications
After placing your order, you’ll receive an email confirmation. Once it ships, you’ll get a tracking link from us. Feel free to check your order’s status using the link provided, or contact us if you need further assistance.
7. Lost, Missing or Damaged Packages
If your package hasn’t arrived within the estimated timeframe or arrives damaged, please reach out to us here and include your Order Reference number. We’ll work with our shipping partner to investigate and resolve any issues with your order.
8. Returns, Refunds & Exchanges
We offer refunds, returns, and exchanges for most of our products for up to 30 days after you receive them. For custom-made items, we currently do not accept returns or exchanges unless the item arrives damaged. Contact us here if there are any issues with your order, and we’ll be happy to assist.
9. Customer Support
If you have questions about our shipping policy or assistance with your order, our team is here to help. Reach out to us here and we’ll respond during business hours, within one business day.